BlogZendesk Webhooks

How to Test Zendesk Webhooks

Zendesk webhooks let you subscribe to support ticket events, user updates, and organization changes for real-time integrations.

Zendesk Official Webhook Docs

1. Zendesk Webhook Events

Zendesk can send the following webhook events to your endpoint:

zen:event-type:ticket.created
zen:event-type:ticket.updated
zen:event-type:ticket.solved
zen:event-type:user.created
zen:event-type:user.updated
zen:event-type:organization.updated

2. Set Up a Test Endpoint with HookRay

Follow these steps to start receiving Zendesk webhooks for testing:

  1. Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
  2. Copy the URL (e.g., https://h.hookray.com/abc123).
  3. In your Zendesk dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
  4. Select the events you want to receive (see list above).
  5. Trigger a test event — HookRay will show the incoming webhook in real-time.

3. Sample Zendesk Webhook Payload

Here's an example of what a Zendesk webhook payload looks like:

payload.json
{
  "ticket": {
    "id": 35436,
    "subject": "Webhook endpoint returning 500",
    "status": "open",
    "priority": "high",
    "requester": {
      "name": "Alex Chen",
      "email": "alex@example.com"
    }
  },
  "current_user": {
    "name": "Support Agent"
  }
}

4. Common Issues & Troubleshooting

Webhook not arriving?

Check that your endpoint URL is correct and publicly accessible. Zendesk cannot reach localhost URLs — use HookRay's cloud URL instead.

Getting 400 or 500 errors?

HookRay accepts any payload and returns 200 OK by default, so the issue is likely on Zendesk's side. Check your webhook configuration and event selection.

Need to verify webhook signatures?

Zendesk signs webhook requests for security. Use HookRay to capture the raw headers and body, then implement signature verification in your application code.

5. Next Steps

  • Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
  • Enable smart parsing (Pro plan) to see Zendesk-specific fields highlighted automatically
  • Check the Zendesk webhook documentation for the complete event reference

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