How to Test Freshdesk Webhooks

Freshdesk webhooks trigger on ticket lifecycle events so you can automate escalation, notifications, and third-party integrations.

1. Freshdesk Webhook Events

Freshdesk can send the following webhook events to your endpoint:

2. Set Up a Test Endpoint with HookRay

Follow these steps to start receiving Freshdesk webhooks for testing:

1. Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
2. Copy the URL (e.g., https://h.hookray.com/abc123).
3. In your Freshdesk dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
4. Select the events you want to receive (see list above).
5. Trigger a test event — HookRay will show the incoming webhook in real-time.

3. Sample Freshdesk Webhook Payload

Here's an example of what a Freshdesk webhook payload looks like:

{
  "freshdesk_webhook": {
    "ticket_id": 42,
    "ticket_subject": "Webhook timeout issue",
    "ticket_status": "Open",
    "ticket_priority": "High",
    "ticket_requester_email": "user@example.com",
    "ticket_agent_email": "agent@company.com",
    "triggered_event": "ticket_create"
  }
}

4. Common Issues & Troubleshooting

5. Next Steps

• Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
• Enable smart parsing (Pro plan) to see Freshdesk-specific fields highlighted automatically
• Check the Freshdesk webhook documentation for the complete event reference