How to Test Intercom Webhooks
Intercom webhooks notify your app about conversation events, user actions, and lead activity so support and sales workflows stay responsive.
Looking for the broader picture? See the 7 best webhook testing tools (2026), or if you're already on Webhook.site, the 60-second migration to HookRay.
Intercom Official Webhook Docs1. Intercom Webhook Events
Intercom can send the following webhook events to your endpoint:
conversation.createdconversation.user.repliedconversation.admin.repliedconversation.closeduser.createduser.tag.createdcontact.createdcontact.signed_up2. Set Up a Test Endpoint with HookRay
Follow these steps to start receiving Intercom webhooks for testing:
- Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
- Copy the URL (e.g.,
https://h.hookray.com/abc123). - In your Intercom dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
- Select the events you want to receive (see list above).
- Trigger a test event — HookRay will show the incoming webhook in real-time.
3. Sample Intercom Webhook Payload
Here's an example of what a Intercom webhook payload looks like:
{
"type": "notification_event",
"topic": "conversation.user.replied",
"data": {
"type": "conversation",
"item": {
"id": "conv_abc123",
"state": "open",
"user": {
"id": "usr_456",
"email": "customer@example.com"
},
"conversation_message": {
"body": "I need help testing my webhook endpoint."
}
}
}
}4. Frequently Asked Questions
How do I test Intercom webhooks without deploying?
Use HookRay to get an instant public webhook URL. Paste it into your Intercom dashboard's webhook configuration, trigger an event, and watch the payload arrive in real time. No code, no ngrok, no deployment required. The free tier captures 100 requests per month and works on all Intercom event types.
Why aren't my Intercom webhooks arriving?
The four most common causes: (1) the endpoint URL isn't publicly accessible — Intercom can't reach localhost; (2) the wrong events are subscribed in your Intercom dashboard; (3) signature verification is rejecting the request before your handler runs; (4) Intercom can't reach your server because of a firewall, expired SSL certificate, or wrong DNS. Use HookRay's URL to isolate which of these four is failing — if HookRay receives the webhook, the problem is in your handler. If HookRay doesn't, the problem is in Intercom configuration.
Why am I getting 400 or 500 errors from my Intercom webhook?
Intercom reports the response status your endpoint returned. HookRay accepts any payload and returns 200 OK by default, so if you see 400/500 in your Intercom dashboard while pointing at HookRay, the issue is in Intercom's configuration (wrong event, malformed signing secret, etc.). If you point at your own endpoint and get 400/500, the issue is in your handler — capture the request with HookRay, replay it locally, and debug from the captured payload.
How do I verify Intercom webhook signatures?
Intercom signs each webhook request with a shared secret. Capture the raw headers and body using HookRay, then verify the signature in your application using Intercom's SDK or a standard HMAC library. Once verification works against HookRay-captured data, you can safely deploy. Intercom's docs (linked above) cover the exact signing algorithm.
Can I replay a captured Intercom webhook?
Yes — HookRay's replay feature re-sends any captured webhook to a different endpoint with one click. This is the fastest way to fix a buggy handler: capture the payload once, fix your code, and replay until it works. No need to re-trigger the event in Intercom.
5. Next Steps
- Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
- Enable smart parsing (Pro plan) to see Intercom-specific fields highlighted automatically
- Check the Intercom webhook documentation for the complete event reference
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Start Testing Intercom Webhooks — FreeFree PDF: Webhook Testing Cheat Sheet 2026
One-page reference for 50+ APIs — canonical events, signing methods, sample payloads. Print it, pin it, share it.
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