How to Test WhatsApp Business Webhooks

WhatsApp Business Platform webhooks deliver inbound messages, message status updates, and account notifications via the Cloud API.

1. WhatsApp Business Webhook Events

WhatsApp Business can send the following webhook events to your endpoint:

2. Set Up a Test Endpoint with HookRay

Follow these steps to start receiving WhatsApp Business webhooks for testing:

1. Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
2. Copy the URL (e.g., https://h.hookray.com/abc123).
3. In your WhatsApp Business dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
4. Select the events you want to receive (see list above).
5. Trigger a test event — HookRay will show the incoming webhook in real-time.

3. Sample WhatsApp Business Webhook Payload

Here's an example of what a WhatsApp Business webhook payload looks like:

{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "WHATSAPP_BUSINESS_ACCOUNT_ID",
      "changes": [
        {
          "value": {
            "messaging_product": "whatsapp",
            "messages": [
              {
                "from": "15551234567",
                "id": "wamid.abc123xyz",
                "timestamp": "1763588700",
                "text": {
                  "body": "I need help with my order"
                },
                "type": "text"
              }
            ]
          },
          "field": "messages"
        }
      ]
    }
  ]
}

4. Common Issues & Troubleshooting

5. Next Steps

• Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
• Enable smart parsing (Pro plan) to see WhatsApp Business-specific fields highlighted automatically
• Check the WhatsApp Business webhook documentation for the complete event reference