How to Test Crisp Webhooks
Crisp Chat webhook events fire for incoming messages, conversation state changes, and user-typing signals — letting you build CRM sync, automated routing, and reporting on top of live chat.
Looking for the broader picture? See the 7 best webhook testing tools (2026), or if you're already on Webhook.site, the 60-second migration to HookRay.
Crisp Official Webhook Docs1. Crisp Webhook Events
Crisp can send the following webhook events to your endpoint:
message:sendmessage:receivedmessage:updatedmessage:readconversation:createdconversation:stateconversation:assigneduser:typing2. Set Up a Test Endpoint with HookRay
Follow these steps to start receiving Crisp webhooks for testing:
- Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
- Copy the URL (e.g.,
https://h.hookray.com/abc123). - In your Crisp dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
- Select the events you want to receive (see list above).
- Trigger a test event — HookRay will show the incoming webhook in real-time.
3. Sample Crisp Webhook Payload
Here's an example of what a Crisp webhook payload looks like:
{
"website_id": "1234abcd-5678-90ef-1234-567890abcdef",
"event": "message:send",
"data": {
"type": "text",
"from": "user",
"origin": "chat",
"content": "Hi — does HookRay support custom response codes?",
"session_id": "session_abcdef1234",
"fingerprint": 17454260000000
},
"timestamp": 1745420600
}4. Frequently Asked Questions
How do I test Crisp webhooks without deploying?
Use HookRay to get an instant public webhook URL. Paste it into your Crisp dashboard's webhook configuration, trigger an event, and watch the payload arrive in real time. No code, no ngrok, no deployment required. The free tier captures 100 requests per month and works on all Crisp event types.
Why aren't my Crisp webhooks arriving?
The four most common causes: (1) the endpoint URL isn't publicly accessible — Crisp can't reach localhost; (2) the wrong events are subscribed in your Crisp dashboard; (3) signature verification is rejecting the request before your handler runs; (4) Crisp can't reach your server because of a firewall, expired SSL certificate, or wrong DNS. Use HookRay's URL to isolate which of these four is failing — if HookRay receives the webhook, the problem is in your handler. If HookRay doesn't, the problem is in Crisp configuration.
Why am I getting 400 or 500 errors from my Crisp webhook?
Crisp reports the response status your endpoint returned. HookRay accepts any payload and returns 200 OK by default, so if you see 400/500 in your Crisp dashboard while pointing at HookRay, the issue is in Crisp's configuration (wrong event, malformed signing secret, etc.). If you point at your own endpoint and get 400/500, the issue is in your handler — capture the request with HookRay, replay it locally, and debug from the captured payload.
How do I verify Crisp webhook signatures?
Crisp signs each webhook request with a shared secret. Capture the raw headers and body using HookRay, then verify the signature in your application using Crisp's SDK or a standard HMAC library. Once verification works against HookRay-captured data, you can safely deploy. Crisp's docs (linked above) cover the exact signing algorithm.
Can I replay a captured Crisp webhook?
Yes — HookRay's replay feature re-sends any captured webhook to a different endpoint with one click. This is the fastest way to fix a buggy handler: capture the payload once, fix your code, and replay until it works. No need to re-trigger the event in Crisp.
5. Next Steps
- Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
- Use the sample Crisp payload above as a cheat sheet for the fields you'll need to extract in your handler
- Check the Crisp webhook documentation for the complete event reference
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