BlogBigCommerce Webhooks

How to Test BigCommerce Webhooks

BigCommerce webhooks send order, product, and customer changes so connected apps can keep storefront data in sync.

Looking for the broader picture? See the 7 best webhook testing tools (2026), or if you're already on Webhook.site, the 60-second migration to HookRay.

BigCommerce Official Webhook Docs

1. BigCommerce Webhook Events

BigCommerce can send the following webhook events to your endpoint:

store/order/created
store/order/updated
store/product/created
store/product/updated
store/customer/created
store/customer/updated
store/cart/abandoned

2. Set Up a Test Endpoint with HookRay

Follow these steps to start receiving BigCommerce webhooks for testing:

  1. Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
  2. Copy the URL (e.g., https://h.hookray.com/abc123).
  3. In your BigCommerce dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
  4. Select the events you want to receive (see list above).
  5. Trigger a test event — HookRay will show the incoming webhook in real-time.

3. Sample BigCommerce Webhook Payload

Here's an example of what a BigCommerce webhook payload looks like:

payload.json
{
  "scope": "store/order/created",
  "store_id": "x1y2z3",
  "data": {
    "type": "order",
    "id": 1187,
    "customer_id": 932
  },
  "hash": "d1e7b6f462e9d0f8a3a61db7f77a9e0a2b1c3d4e",
  "created_at": 1763584200
}

4. Frequently Asked Questions

How do I test BigCommerce webhooks without deploying?

Use HookRay to get an instant public webhook URL. Paste it into your BigCommerce dashboard's webhook configuration, trigger an event, and watch the payload arrive in real time. No code, no ngrok, no deployment required. The free tier captures 100 requests per month and works on all BigCommerce event types.

Why aren't my BigCommerce webhooks arriving?

The four most common causes: (1) the endpoint URL isn't publicly accessible — BigCommerce can't reach localhost; (2) the wrong events are subscribed in your BigCommerce dashboard; (3) signature verification is rejecting the request before your handler runs; (4) BigCommerce can't reach your server because of a firewall, expired SSL certificate, or wrong DNS. Use HookRay's URL to isolate which of these four is failing — if HookRay receives the webhook, the problem is in your handler. If HookRay doesn't, the problem is in BigCommerce configuration.

Why am I getting 400 or 500 errors from my BigCommerce webhook?

BigCommerce reports the response status your endpoint returned. HookRay accepts any payload and returns 200 OK by default, so if you see 400/500 in your BigCommerce dashboard while pointing at HookRay, the issue is in BigCommerce's configuration (wrong event, malformed signing secret, etc.). If you point at your own endpoint and get 400/500, the issue is in your handler — capture the request with HookRay, replay it locally, and debug from the captured payload.

How do I verify BigCommerce webhook signatures?

BigCommerce signs each webhook request with a shared secret. Capture the raw headers and body using HookRay, then verify the signature in your application using BigCommerce's SDK or a standard HMAC library. Once verification works against HookRay-captured data, you can safely deploy. BigCommerce's docs (linked above) cover the exact signing algorithm.

Can I replay a captured BigCommerce webhook?

Yes — HookRay's replay feature re-sends any captured webhook to a different endpoint with one click. This is the fastest way to fix a buggy handler: capture the payload once, fix your code, and replay until it works. No need to re-trigger the event in BigCommerce.

5. Next Steps

  • Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
  • Enable smart parsing (Pro plan) to see BigCommerce-specific fields highlighted automatically
  • Check the BigCommerce webhook documentation for the complete event reference

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