BlogBigCommerce Webhooks

How to Test BigCommerce Webhooks

BigCommerce webhooks send order, product, and customer changes so connected apps can keep storefront data in sync.

BigCommerce Official Webhook Docs

1. BigCommerce Webhook Events

BigCommerce can send the following webhook events to your endpoint:

store/order/created
store/order/updated
store/product/created
store/product/updated
store/customer/created
store/customer/updated
store/cart/abandoned

2. Set Up a Test Endpoint with HookRay

Follow these steps to start receiving BigCommerce webhooks for testing:

  1. Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
  2. Copy the URL (e.g., https://h.hookray.com/abc123).
  3. In your BigCommerce dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
  4. Select the events you want to receive (see list above).
  5. Trigger a test event — HookRay will show the incoming webhook in real-time.

3. Sample BigCommerce Webhook Payload

Here's an example of what a BigCommerce webhook payload looks like:

payload.json
{
  "scope": "store/order/created",
  "store_id": "x1y2z3",
  "data": {
    "type": "order",
    "id": 1187,
    "customer_id": 932
  },
  "hash": "d1e7b6f462e9d0f8a3a61db7f77a9e0a2b1c3d4e",
  "created_at": 1763584200
}

4. Common Issues & Troubleshooting

Webhook not arriving?

Check that your endpoint URL is correct and publicly accessible. BigCommerce cannot reach localhost URLs — use HookRay's cloud URL instead.

Getting 400 or 500 errors?

HookRay accepts any payload and returns 200 OK by default, so the issue is likely on BigCommerce's side. Check your webhook configuration and event selection.

Need to verify webhook signatures?

BigCommerce signs webhook requests for security. Use HookRay to capture the raw headers and body, then implement signature verification in your application code.

5. Next Steps

  • Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
  • Enable smart parsing (Pro plan) to see BigCommerce-specific fields highlighted automatically
  • Check the BigCommerce webhook documentation for the complete event reference

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