How to Test Help Scout Webhooks

Help Scout webhook events cover conversation activity, customer changes, and satisfaction ratings so you can sync support data into your CRM, BI tools, or ops dashboards.

Looking for the broader picture? See the 7 best webhook testing tools (2026), or if you're already on Webhook.site, the 60-second migration to HookRay.

1. Help Scout Webhook Events

Help Scout can send the following webhook events to your endpoint:

2. Set Up a Test Endpoint with HookRay

Follow these steps to start receiving Help Scout webhooks for testing:

1. Go to HookRay and click "Start Testing — Free" to get your unique webhook URL.
2. Copy the URL (e.g., https://h.hookray.com/abc123).
3. In your Help Scout dashboard, navigate to the webhook settings and paste the HookRay URL as your endpoint.
4. Select the events you want to receive (see list above).
5. Trigger a test event — HookRay will show the incoming webhook in real-time.

3. Sample Help Scout Webhook Payload

Here's an example of what a Help Scout webhook payload looks like:

{
  "id": 12345678,
  "number": 4242,
  "threads": [
    {
      "id": 87654321,
      "type": "customer",
      "createdBy": {
        "type": "customer"
      },
      "body": "Has anyone solved Stripe webhook signature timeouts?"
    }
  ],
  "status": "active",
  "subject": "Stripe webhook signature timeouts",
  "mailbox": {
    "id": 999,
    "name": "Support"
  },
  "assignee": null
}

4. Frequently Asked Questions

5. Next Steps

• Use HookRay's webhook replay feature to re-send captured webhooks while building your handler
• Use the sample Help Scout payload above as a cheat sheet for the fields you'll need to extract in your handler
• Check the Help Scout webhook documentation for the complete event reference